OUR POSITION
Once a product has been delivered to you, we do not accept returns and we do not issue refunds. Size exchanges are covered separately in our Exchange Policy.
Where a product never reaches you, your money is returned as set out below.
CANCELLING YOUR ORDER
You can cancel your order at any time before your tracking number is generated. Once you have received your tracking number, the order cannot be cancelled.
To cancel, write to us at info@haadoti.com or message us on WhatsApp at +91 87691 28739 with your order number.
You will receive a full refund. Nothing is deducted.
IF WE CANCEL YOUR ORDER
We may occasionally have to cancel an order. This can happen if an item is no longer in stock, if your area is not serviceable, or for other operational reasons.
You will receive a full refund. Nothing is deducted.
HOW REFUNDS ARE PROCESSED
- We initiate the refund within 1 working day.
- Refunds are made to the same payment method you used. We cannot refund to a different account.
- After we initiate the refund, your bank may take 5 to 7 working days to credit the amount. This part is handled by your bank and is not in our control.
- We will share the refund reference number with you. You can use it to check the status with your bank.
- Working days are Monday to Saturday. Sundays and public holidays are not counted.
IF YOUR PARCEL COMES BACK TO US UNDELIVERED
- This happens when a parcel could not be handed over. For example, if nobody was available, if the address was incomplete, or if delivery was refused.
- In these cases, we issue store credit after deducting a courier charge of Rs. 250 for the delivery attempt and the return.
- Before issuing credit, we will ask whether you would like the parcel sent again. If you do, only the Rs. 250 courier charge applies.
- We do not deduct anything if the courier did not attempt delivery or marked it incorrectly, or if the parcel reached you damaged or open and you refused it for that reason.
IF YOUR PARCEL IS LOST IN TRANSIT
If a parcel is lost before it reaches you, we will refund your payment after deducting a courier charge of Rs. 250. The refund is made to your original payment method.
IF MONEY WAS DEDUCTED BUT NO ORDER WAS CREATED
- Sometimes a payment fails while the amount is still debited from your account. In this case, no order was placed and no sale took place.
- Payment gateways usually reverse this automatically within 5 to 7 working days.
- If the amount does not reverse, write to us with your bank transaction reference number. You will not have an order number in this case. We will check and resolve it.
STORE CREDIT
- Store credit is issued as a coupon code linked to your registered email address. It is valid for 90 days from the date of issue.
- It can be used on any product on haadoti.com, including discounted products. It is issued for the full credited amount and can be used once.
CONTACT US
- Email: info@haadoti.com
- Phone: +91 85297 31108
- WhatsApp: +91 87691 28739
Hours: 12:00 PM to 8:00 PM, Monday to Saturday
