PRIVACY POLICY

Privacy Policy

INFORMATION WE COLLECT

• When you place an order or contact us, we collect:
• Your name
• Your email address and phone number
• Your delivery address
• Your order details
• Messages you send us on WhatsApp or email

When you visit the website, we also collect technical information automatically, such as your device type, browser, approximate location, and the pages you view.

PAYMENT INFORMATION

• Payments on haadoti.com are processed by Cashfree.
• We do not collect or store your card number, UPI PIN, CVV, or bank password. This information is handled directly by Cashfree and your bank. We only receive confirmation of whether a payment succeeded or failed, and a reference number.

HOW WE USE YOUR INFORMATION

• We use your information to:
• Process, pack, and deliver your order
• Send you order confirmations, dispatch, and tracking updates
• Handle exchanges, cancellations, and refunds
• Answer your questions and resolve complaints
• Understand how the website is used so we can improve it

COOKIES AND ANALYTICS

• We use cookies and similar technologies on haadoti.com.
• We use Google Analytics to understand how visitors use the website, and the Meta Pixel to measure and improve our advertising on Facebook and Instagram.
• These tools may collect information about your visit, including pages viewed, time spent, device type, and approximate location. They may use this information to show you our advertising on other platforms.
• You can block or delete cookies through your browser settings. Some parts of the website may not work correctly if you do.

WHO WE SHARE YOUR INFORMATION WITH

We share only what is necessary, and only with:

Delhivery — your name, address, and phone number, so your order can be delivered
Cashfree — to process your payment and any refund
Google and Meta — website usage data through the tools described above
Government authorities — where we are required to by law

We do not sell your personal information to anyone.

HOW LONG WE KEEP IT

We keep order and transaction records for as long as required under tax and accounting law. Other information is kept only for as long as it is needed.

YOUR RIGHTS

• You can write to us at info@haadoti.com to:
• Ask what information we hold about you
• Correct information that is wrong
• Ask us to delete your information, where we are not required by law to keep it
• Withdraw consent for marketing messages
• We will respond within a reasonable period.

SECURITY

We take reasonable steps to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

CHILDREN

Our website is not intended for anyone under the age of 18. We do not knowingly collect information from children.

CHANGES TO THIS POLICY

We may update this policy from time to time. The current version will always be available on this page.

CONTACT US

Email: info@haadoti.com
Phone: +91 85297 31108
WhatsApp: +91 87691 28739
Hours: 12:00 PM to 8:00 PM, Monday to Saturday