Size exchange only. We do not accept returns and we do not offer refunds on delivered products.
Size Exchange
You can request an exchange for a different size of the same product.
- The request must be raised within 24 hours of delivery. The delivery time recorded by our courier is used. An exchange fee of Rs. 250 applies. This covers reverse pickup and delivery of the replacement.
- One exchange per order.
If We Make a Mistake
If we sent the wrong product or the wrong size, or if the item arrived damaged, the exchange is free. No fee applies. If we sent the wrong product, we will replace it with the correct one. If we sent the wrong size, we will replace it with the size you ordered. This must be reported within 24 hours of delivery, along with the unboxing video.
Unboxing Video is Required
Please record a single, unbroken video while opening your parcel. We cannot process any damage or wrong item claim without it. The video must show:
- The sealed parcel with the shipping label visible
- The parcel being opened, without cuts or pauses
- The product clearly visible
Damage, defects and wrong items can only be reported at the time of unboxing. We are not able to accept these claims once the parcel has been opened without a video.
Product Condition
The product must come back to us:
- Unworn
- Unwashed
- Free of stains, marks, perfume or any smell
- In its original zipper bag
How to Raise Request
- Message us on WhatsApp at +91 87691 28739 or write to info@haadoti.com within 24 hours of delivery.
- Your request is complete only when we have all four of these:
- Your order number
- The reason for the exchange, and the size you want
- The unboxing video
- Photos of the product
- Incomplete requests cannot be processed.
Timeline
- We approve or decline your request within 24 hours on working days.
- Once approved, you must hand over the parcel within 48 hours.
- After we receive it, we check it within 2 working days.
- Once it passes our check, we dispatch the replacement within 2 working days.
- Courier transit time is not in our control and is not included above.
- Working days are Monday to Saturday. Sundays and public holidays are not counted.
If Your Size is not available
At the time of your request: we will not be able to approve the exchange. You keep your product.
If it goes out of stock while your exchange is in process: you can choose to wait for a restock, pick a different product, or take store credit.
If the Product does not pass our check
- We will tell you why, with photographs.
- We will send the product back to you at our cost. We do this once. The exchange fee is not refunded in this case.
- If that parcel comes back to us undelivered, we will inform you and hold it for 15 days. After 15 days the product becomes the property of HAADOTI.
If Pickup Fails
If our courier is unable to collect the parcel, you can reschedule once, within 3 working days. If you do not wish to continue, we will return the Rs. 250 to you by UPI.
Store Credit
Store credit is issued as a coupon code linked to your registered email address. It is valid for 90 days from the date of issue. It can be used on any product on haadoti.com, including discounted products. It is issued for the full credited amount and can be used once.
Contact Us
- Email: info@haadoti.com
- Phone: +91 85297 31108
- WhatsApp: +91 87691 28739
- Hours: 12:00 PM to 8:00 PM, Monday to Saturday
